Privacy Policy

Introduction

Kowanj Australasia Limited is committed to protecting the privacy and confidentiality of personal information collected through our programs, services, website, events, partnerships, and community engagement activities.

We respect the privacy of all participants, volunteers, staff, partners, donors, employers, students, and community members who interact with our organisation.

This Privacy Policy outlines how we collect, use, store, disclose, and protect personal information in accordance with the Australian Privacy Principles contained within the Privacy Act 1988 (Cth).

Who This Policy Applies To

This policy applies to all individuals who engage with Kowanj Australasia Limited, including:

• Program participants
• Students and trainees
• Volunteers
• Employees and contractors
• Employers and partners
• Donors and supporters
• Website users
• Community members

Information We Collect

Depending on the nature of engagement, Kowanj may collect personal information including:

• Full name
• Phone number
• Email address
• Residential or postal address
• Date of birth
• Employment and education history
• Resume and qualification information
• Emergency contact details
• Volunteer application details
• Program participation records
• Feedback and survey responses
• Website enquiry information

In some circumstances, we may collect sensitive information where necessary to support participation in programs or services, including cultural background, language preferences, support needs, or wellbeing-related information.

How Information Is Collected

Personal information may be collected through:

• Website contact forms
• Program registrations and referrals
• Volunteer applications
• Employment pathway programs
• Emails and phone conversations
• Surveys and feedback forms
• Meetings and interviews
• Partnership and stakeholder engagement
• Social media communication

Why We Collect Personal Information

Kowanj collects personal information to:

• Deliver programs and services
• Support participants and volunteers
• Facilitate education and employment pathways
• Communicate with individuals and partners
• Respond to enquiries and requests
• Improve services and community outcomes
• Meet legal, funding, and reporting obligations
• Maintain organisational records
• Promote community engagement and participation

Use of Personal Information

Personal information will only be used for purposes connected to Kowanj’s operations, programs, and services.

We may use information to:

• Provide program support and referrals
• Assess eligibility for services or opportunities
• Coordinate training and employment activities
• Communicate updates and important information
• Evaluate program outcomes and community impact
• Improve organisational services and engagement

Disclosure of Information

Kowanj Australasia Limited will not sell or improperly share personal information.

Information may be disclosed where necessary to:

• Partner organisations and service providers involved in program delivery
• Training providers or employers connected to participant pathways
• Government agencies where legally required
• Emergency services or authorities where safety concerns arise
• Professional advisers or auditors where appropriate

All reasonable steps are taken to ensure information is handled securely and responsibly.

Storage and Protection of Information

Kowanj takes reasonable steps to protect personal information from misuse, loss, unauthorised access, disclosure, or alteration.

This may include:

• Secure digital systems and password protection
• Restricted access to sensitive information
• Secure storage of physical documents
• Staff awareness and confidentiality practices
• Appropriate disposal of outdated records

Website and Digital Privacy

When visiting our website, limited technical information may be collected automatically, such as browser type, pages visited, and website usage data.

This information helps improve website functionality and user experience.

Our website may use cookies or analytics tools to better understand visitor engagement.

Access and Correction

Individuals may request access to personal information held by Kowanj Australasia Limited.

If information is inaccurate, incomplete, or outdated, reasonable steps will be taken to correct it.

Requests can be submitted using the contact details provided below.

Confidentiality

Kowanj staff, volunteers, contractors, and representatives are expected to maintain confidentiality regarding personal and sensitive information obtained through their role.

Information will only be accessed where necessary and appropriate to perform organisational responsibilities.

Complaints and Concerns

If you have concerns about how your personal information has been handled, you may contact Kowanj Australasia Limited directly.

We will respond respectfully and work toward resolving concerns in a timely manner.

Contact Information

Kowanj Australasia Limited
552 Victoria St, North Melbourne VIC 3051
Email: info@kowanj.com.au
Phone: 0474 760 948

Policy Review

This policy will be reviewed regularly to ensure compliance with privacy obligations and organisational practices.